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Who We Are
Crisis Text Line is a national not-for-profit organization that supports people in crisis, all by text. Our goal is to move texters from a “hot moment” to a “cool calm,” and create a safety plan with them—so they have the tools they need to feel their best. Our texters are on their phones; our Crisis Volunteers volunteer from their computers at home.
Who You Are
You’re kind. You’re a great listener. You’re passionate about supporting people in crisis. You’re open-minded. And you’re dedicated! Sound like you? Great! You’ll make an awesome Crisis Volunteer.
In this application you can expect to:
1) Share basic information about yourself so we can get to know you
2) Cover the requirements for becoming a Crisis Volunteer
3) Share more about your passion for helping others
4) Learn how you can help texters the most and have the biggest impact
5) See example messages from real conversations with texters, and practice responding to them
6) Provide the names and contact information for 2 references (these references can be a family member, friend, previous coworker/manager, teacher, etc.) before submitting your application
7) Spend 20-30 minutes completing the application
What Training involves:
Support: You'll be assigned to a Coach who will guide you through the entire process. They're your go-to person for all the things.
Committing: Complete 30 hours of training over either 6 weeks or 15 days depending on the cohort style you select. We offer traditional courses that allow 6 weeks for completion and accelerated courses that cover the same material in 15 days. Once you've been accepted you'll be able to see upcoming training dates and you select the course that works best for you.
Learning: Our lessons can be accessed 24/7
Practicing: You'll do roleplays and other assignments to develop your skills
After you pass the assignments and take your first shift, you're officially a Crisis Volunteer!
What Volunteering Involves:
Weekly shifts. Our volunteers complete a weekly shift of 4 hours (as a 4-hour shift or two 2-hour shifts) working towards 200 hours total
Night shifts. Our volunteers complete at least one shift per month at night (between the hours of 8pm and 4am), this is the time when texters most need our service.
Supervision. Our supervisors will be with you for every shift.
Community. Get to know our volunteers on the platform, in our online community, offline events and more.
Dealbreakers. We cannot accept you if you:
Don't consent to a garda vetting
Refuse to help a texter for any ideological reason (e.g. a texter is coming out as gay, is considering an abortion, etc. )
Would be triggered by topics frequently discussed with texters (suicide, self-harm, depression, etc)
Can't commit to the 30-hour training over the next four months
Can't commit to 200 total hours of volunteering
Can't commit to one night shift a month
Don't have reliable internet connection and a private place to take your shift
One last thing....
Training is absolutely free, but know that it costs the organisation €900 to train one person! You can help bring the cost down by seeing training through to the end and serving the 200 volunteer hours
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